Dyad Medical is a private medical services company dedicated to improving mental health awareness, optimizing clinical care and accessibility to evidence based treatments. Our work includes providing our private patients with the highest standards of care during different stages of their treatment.
We are committed to protecting your privacy when dealing with your personal information. In this privacy notice you will find details about the information we collect about you, how we use and protect this information. It also provides information about your rights. For any queries about the way we handle your information, please contact us at email@example.com.
Dyad Medical Limited is registered with the Information Commissioner’s Office, registration number ZA149031
In this policy ‘we’ , ‘us’ or ‘our’ means Dyad Medical.
This privacy notice applies to anyone who interacts with us about our service in any way, for example, by email, or by phone and It describes how we handle your information, regardless of the way you contact us (by email, through our website or by phone). If you have any questions about this, please contact us using the postal or email address provided at the end of this Privacy Notice.
It is a condition of any treatment that you give your explicit consent to allow our staff to document and process your personal medical data. Contact details provided by you such as telephone numbers, email and or postal addresses may be used to remind you of future appointments and provide reports or other information concerning the service we provide you. Your personal information is processed for the purposes of providing you with our services and our clinical staff will require detailed medical information. We will only collect the information needed, relevant and necessary so that we can provide you with the services you require. When you visit Dyad Medical, we may make notes, which may include details concerning your medication, treatment plan and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in the management of your case without your consent, although for data storage purposes it may be handled personnel who are not directly involved in your clinical care. Dyad Medical does not sell or broker your data.
Legal basis for processing personal data
In accordance with GDPR we must have a lawful reason for processing your personal information. We process standard personal information about you to meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.
Special category information
We process special category information about you because it is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services The Special Category data concerned are:
● Ethnic Origin,
● Health data,
● Data concerning a natural person's sex life,
● sexual orientation
Our legitimate interest is to promote treatments and services for patients with mental health problem/illness, to manage our relationship with you and to keep our records about you up to date.
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purpose outlined. Consent is required for Dyad Medical to process both types of data but it may be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used. You can withdraw consent at any time by using the postal or email address provided at the end of this Privacy Notice.
Dyad Medical will not pass your personal information to third parties, with the exception of your health insurer (if applicable) if they are covering your appointments/ assessment expenses. If your Health insurer is covering the cost of your appointments/assessments, we may need to share with them some personal information, for example name, Date of birth, policy number, diagnosis and treatment plan. The information shared differs from one insurer to the other. Dyad medical will keep your personal information safe and secure, and only staff involved in managing your case will have access to your patient records. However, for data storage purposes it may be handled personnel who are not directly involved in your clinical care. Practitioners will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests.
How long we will keep your information
Dyad Medical will process personal data during the duration of any service you receive from us and will continue to store only the personal data needed for two years after the contract has expired to meet any legal obligations. After two years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. If you would like more information about how long we will keep your information for, please contact us using the postal or email address provided at the end of this Privacy Notice.
All Data is held in the United Kingdom. Dyad Medical does not store personal data outside the EEA. All data storage services used by Dyad Medical are GDPR compliant and available on request.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the postal or email address provided at the end of this Privacy Notice. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You also have the right to ask us to transfer information you have provided and to withdraw consent you have given us to use your information.
You have the following rights in accordance with GDPR (certain exceptions apply):
● Right of access: you have the right to request a copy of the information that we hold about you.
● Right to rectification: you have the right to have inaccurate information about you corrected or removed
● Right to erasure: in certain circumstances you have the right to ask to have certain personal information about you erased from our records.
● Right to restriction of processing: the right to request that your personal information is only used for restricted purposes
● Right to object: you have the right to object to certain types of processing such as direct marketing.
● Right to data portability: the right to ask for your personal information be transferred to another organisation
● Right to withdraw consent: the right to withdraw any consent you have previously given us.
● Right in relation to automated decisions: you also have the right not to be subject to the legal effects of automated processing or profiling.
Please note that your rights are not absolute: they do not always apply in all cases and we will let you know in our correspondence with you how we will be able to comply with your request.
Access to your personal data:
If you make a request, we will ask you to confirm your identity if we need to, and to provide information that helps us to understand your request better. If we do not meet your request, we will explain why. Please see below how to contacts us, if you wish to make a request to access information we hold about you
How to contact us
● Email -
● Post - Dyad Medical, 10 Harley street, London, W1G 9PF
You also have a right to make a complaint to the Information Commissioner’s Office (ICO): by Post: Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Telephone: +44 (0) 303 123 1113 website: https://ico.org.uk